Frequently Asked Questions

Solar panels reduce a household’s electricity bills and carbon footprint.

Solar systems also increase the value and energy rating of your house.

Photovoltaic (PV) systems use cells to convert solar radiation into electricity. The cell consists of a semiconducting material.

When sunlight hits the cell, it creates an electric field across the layers, causing electricity to flow.

A solar PV system which is connected to the local electricity grid using a Smart meter. Electricity can then either be fed into your

home as per normal when your demand is exceeding the solar system’s ability to generate (or at night time), or it can be fed back
into the electricity grid if you are generating more than you are consuming.

Solar PV systems rely on sunlight and ultra violet (UV) rays, not heat. So, while there may be fewer hours of sunlight in winter,

the actual conversion of power is unaffected by the change in climate. You will, however, benefit from the extended hours of sunlight in the summer.

Yes. When your household consumption exceeds the production capability of the solar + battery system,

excess electricity from the the grid will be imported to your home.

By storing energy, you can use it more efficiently by avoiding the grid during peak times when energy is more expensive,

which improves energy savings. You can also continue to have power in the event of a blackout.

Solar photovoltaic panels require sunlight to produce solar electricity.

Your supplier (the grid) will continue to supply your electricity at night.

All RESINC solar + battery systems come with blackout protection so if there is a power outage, at CT sensor will activate the

Energy Management System (EMS) in the inverter which will activate the emergency power supply (EPS) in the battery system

so energy in the batteries can continue to power your home. If you do not have batteries installed your solar

electricity system will shut down until utility power returns.

The amount of solar electricity produced by your panels is determined by the amount of sunlight available. Solar systems can still generate

around 50% of their peak output under overcast conditions but heavy clouds that significantly reduce brightness during the
day will further reduce performance.

Because your solar panels may not produce enough electricity to supply your household's electricity needs every day.

Solar systems only generate power when the sun is shining so you will the grid to supply electricity

when the sun is not shining, or consider a battery solution.

To use as much of your generated solar power as possible, monitor your electricity use by programming your appliance and checking it.

This especially goes for electricity-intensive items like your dishwasher, washing machine, dryer and even your electric hot water system.

High quality solar panels can last well over 25 years. However, the inverter will typically have

to be replaced during this time period, depending on the quality.

Once the system has been installed there is little ongoing maintenance that is required.

The only item that may need attention, depending on the installation, ​is to clean the solar panels with water.

Yes. All solar photovoltaic panels have been extensively tested and will withstand a 25mm

hailstone at terminal velocity. Hail damage is more likely to affect roof tiles than solar panels!

All RESINC Solar panels have a manufacturer’s warranty of 10 years and a performance warranty of 25 years.

Properly installed PV systems are covered by most insurance policies in the same way
as any other electrical equipment installed on the insured property, but the individual
policy should be consulted to determine the limits of coverage.

Our aim is to install between 2 – 8 weeks depending on finance and grid approvals for your system

and co-ordination of a date suitable for both yourself and the local install team.

It usually takes about 1 day for two accredited installers to fully install a 5kW system –

depending on weather, system size, roof type, roof area and height.

Over 15 years industry experience and all installers must not only be qualified electricians but must also have

Solar Power Grid Connect Photovoltaic System qualifications endorsed by the Clean Energy Council.

There is no defined maximum. Any WiFi connection is subject to range restrictions – and these can be influenced by a variety of external factors.

To test whether WiFi connectivity will be possible prior to install, try standing in the location where the inverter will be installed and use a

smart phone to see if it can see the customer’s WiFi signal (but this is not a guarantee and should only be used as a guide).

No, however, if the inverter has an internal WiFi adapter, it will be replaced under the exchange programme if it is proven that the WiFi adapter is faulty.

If the inverter is emitting a WiFi signal but no data is being received to the cloud, then this will fall outside the terms of the warranty. The WiFi connectivity

is subject to external factors such as range and relies on the correct configuration of third-party devices such as routers, factors that are beyond the control of SolaX.

Our latest product range is supplied with an external ‘plug & play’ WiFi adapter which will be replaced under warranty if proved to be faulty.