• Frequently Asked Questions

  • Why install solar panels?

    Solar panels reduce a household’s electricity bills and carbon footprint.

    Solar systems also increase the value and energy rating of your house.

    How does Solar electricity work?

    Photovoltaic (PV) systems use cells to convert solar radiation into electricity. The cell consists of a semiconducting material.

    When sunlight hits the cell, it creates an electric field across the layers, causing electricity to flow.

    What is a grid connect solar system?

    A solar PV system which is connected to the local electricity grid using a Smart meter. Electricity can then either be fed into your

    home as per normal when your demand is exceeding the solar system’s ability to generate (or at night time), or it can be fed back
    into the electricity grid if you are generating more than you are consuming.

    What is an Export Limit? 

    Export limiting is determined by your local electricity network operator and involves using additional hardware to "throttle" the inverter output if certain solar export limits are reached, typically around 5kW. To learn more about how Export Limiting works read this article.

    Is it as effective in winter?

    Solar PV systems rely on sunlight and ultra violet (UV) rays, not heat. So, while there may be fewer hours of sunlight in winter,

    the actual conversion of power is unaffected by the change in climate. You will, however, benefit from the extended hours of sunlight in the summer.

    Will my battery solar system still be connected to the grid?

    Yes. When your household consumption exceeds the production capability of the solar + battery system,

    excess electricity from the the grid will be imported to your home.

    Increased bills, despite having solar? 

    Refer to the following article to help answer some of the most common causes that see power bills go up even after solar has been installed.

    What are the benefits of battery storage?

    By storing energy, you can use it more efficiently by avoiding the grid during peak times when energy is more expensive,

    which improves energy savings. You can also continue to have power in the event of a blackout.

    What happens at night?

    Solar photovoltaic panels require sunlight to produce solar electricity.

    Your supplier (the grid) will continue to supply your electricity at night.

    What happens in a blackout?

    All RESINC solar + battery systems come with blackout protection so if there is a power outage, at CT sensor will activate the

    Energy Management System (EMS) in the inverter which will activate the emergency power supply (EPS) in the battery system

    so energy in the batteries can continue to power your home. If you do not have batteries installed your solar

    electricity system will shut down until utility power returns.

    Can you install a Single Phase Inverter on a Three Phase Property?

    single-phasethree-phaseThe short answer is, yes, it is possible to install a single phase inverter on a three phase property. Check out this article for a more detailed explanation

    What happens on cloudy days?

    The amount of solar electricity produced by your panels is determined by the amount of sunlight available. Solar systems can still generate

    around 50% of their peak output under overcast conditions but heavy clouds that significantly reduce brightness during the
    day will further reduce performance.

    What does it mean to Oversize your inverter? 

    Oversizing is when you install more solar panel capacity than your inverter's AC output. It is very common in solar installations helping to improve overall production and maximise the output of your inverter. To dive deeper into this topic, read more here.

    Why do I still need electricity from the mains?

    Because your solar panels may not produce enough electricity to supply your household's electricity needs every day.

    Solar systems only generate power when the sun is shining so you will the grid to supply electricity

    when the sun is not shining, or consider a battery solution.

    Can I add more solar panels to my solar PV system later?

    Most PV systems can be upgraded with additional solar panels. If you wish to increase your solar system significantly

    at a later date, it is better to install a larger inverter now with the capacity for more panels.

    Program your appliances for daytime

    To use as much of your generated solar power as possible, monitor your electricity use by programming your appliance and checking it.

    This especially goes for electricity-intensive items like your dishwasher, washing machine, dryer and even your electric hot water system.

    How long does a solar energy system last?

    High quality solar panels can last well over 25 years. However, the inverter will typically have

    to be replaced during this time period, depending on the quality.

    Does the solar system require maintenance?

    Once the system has been installed there is little ongoing maintenance that is required.

    The only item that may need attention, depending on the installation, ​is to clean the solar panels with water.

    Are my solar panels resistant to hail?

    Yes. All solar photovoltaic panels have been extensively tested and will withstand a 25mm

    hailstone at terminal velocity. Hail damage is more likely to affect roof tiles than solar panels!

    Do solar systems come with a warranty?

    All RESINC Solar panels have a manufacturer’s warranty of 10 years and a performance warranty of 25 years.

    Will my Solar system be covered by insurance?

    Properly installed PV systems are covered by most insurance policies in the same way
    as any other electrical equipment installed on the insured property, but the individual
    policy should be consulted to determine the limits of coverage.

    What is the time from sale to install?

    Our aim is to install between 2 – 8 weeks depending on finance and grid approvals for your system

    and co-ordination of a date suitable for both yourself and the local install team.

    How long will it take to install my solar power system?

    It usually takes about 1 day for two accredited installers to fully install a 5kW system –

    depending on weather, system size, roof type, roof area and height.

    The RESINC Solar Team has

    Over 15 years industry experience and all installers must not only be qualified electricians but must also have

    Solar Power Grid Connect Photovoltaic System qualifications endorsed by the Clean Energy Council.

    What is the maximum range of wifi?

    There is no defined maximum. Any WiFi connection is subject to range restrictions – and these can be influenced by a variety of external factors.

    To test whether WiFi connectivity will be possible prior to install, try standing in the location where the inverter will be installed and use a

    smart phone to see if it can see the customer’s WiFi signal (but this is not a guarantee and should only be used as a guide).

    Is Wifi connectivity covered under warranty?

    No, however, if the inverter has an internal WiFi adapter, it will be replaced under the exchange programme if it is proven that the WiFi adapter is faulty.

    If the inverter is emitting a WiFi signal but no data is being received to the cloud, then this will fall outside the terms of the warranty. The WiFi connectivity

    is subject to external factors such as range and relies on the correct configuration of third-party devices such as routers, factors that are beyond the control of SolaX.

    Our latest product range is supplied with an external ‘plug & play’ WiFi adapter which will be replaced under warranty if proved to be faulty.

  • Contact Our Support Team 1300 755 487 support@resinc.com.au